> ## Documentation Index
> Fetch the complete documentation index at: https://v2-docs.n4.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Common issues

> Solutions for typical problems with n4.gg scripts

## Authentication & Asset Escrow

### "You lack the required entitlement" or resource won't start

* **Cause:** The server's license key is not from the FiveM account that owns the asset.
* **Fix:** In [Keymaster → Asset grants](https://keymaster.fivem.net/asset-grants), confirm the resource is on the same account as the license key in your `server.cfg`. Use that account's key, or [transfer the asset](https://keymaster.fivem.net/asset-grants) once to the account that owns your server key. Then restart the server.

### "Failed to verify protected resource"

* **Cause:** Protected files are missing—often the **`.fxap`** file. Some FTP or file tools don't copy hidden files.
* **Fix:** Re-download the resource from [Keymaster → Asset grants](https://keymaster.fivem.net/asset-grants) and extract it again, making sure **all** files (including hidden ones like `.fxap`) are present in the resource folder.

### "Error parsing script" / "Failed to load script"

* **Cause:** Server build is too old. Asset Escrow resources need **FiveM server build 5181 or above**.
* **Fix:** Update your server artifacts to the latest version (or at least 5181). See the [FiveM server docs](https://docs.fivem.net/docs/server-manual/setting-up-a-server/) for your setup.

### "Invalid license key"

* **Cause:** The server is using an invalid or expired Keymaster license.
* **Fix:** Generate or renew a key at [Keymaster](https://keymaster.fivem.net) and set it in `server.cfg` (e.g. `sv_licenseKey "your_key_here"`). Restart the server.

***

## General

### Script doesn't show up or won't start

* Confirm the resource folder is inside your server's `resources` directory and that it's started in `server.cfg` (e.g. `ensure your_resource_name`).
* Check the server console for red errors when the resource starts.

### Config changes don't apply

* Restart the resource or the full server after editing config files.
* If the script caches config, clear any cache or restart again.

***

Still stuck? See the [FAQ](/faq) or [contact support](https://n4.gg/support).